STPI having 24*7*365 state of the art Network Operations Center (NOC) to continuously monitor the SoftNet services and deliver the committed service uptime of 99.9%.

• Round the clock support
• Calls are handled directly by the engineers
• Single contact for all outage calls
• Contact over mobile upto the Director is available in case of emergency
• Escalations are built into fault monitoring system
• For the Internet traffic monitoring, MRTG server developed in-house at STPI, generates link utilization reports which can be seen by customer on-line.
• Monthly reports for the uptime for all customers is generated using the Fault Report Management System (FRMS), developed in-house at STPI. These monthly reports are sent to the customers on request.